Pep Boys Auto Parts Service
Trust The Boys To Get You There
818 E Rollins Rd,
Round Lake Beach, IL 60073
Pep Boys retail and service location offering a wide range of car parts and accessories, from brakes to electronics and car care, as well as auto repair and services, including oil changes and tires.
Cash, Check, Amex, Discover, Master Card, Visa, Diners Club, Travelers Checks
Mon – Sat. 8:00 Am – 8:00 Pm
Sun. 9:00 Am – 6:00 Pm
Found on Facebook
Recently went to Pep Boys in Round Lake IL. overall work done was decent, New rotors & pads and some suspension work. . HOWEVER the mechanic decided to take our car for a very long test drive, park it in the lot and GO TO LUNCH for an hour while I sat in the waiting room with my 4 year old grandson, never even told anyone it was done. When I asked for a status after about 20 minutes I was told “it’s not back yet”. Not even an apology from them and it took my irate husband calling in for them to even bother investigating. Won’t be back, that’s truly crappy customer service, guys.
Found on Google Plus
Pep Boys Auto Parts & Service. Staff seems to know what there talking about. But i will never return after my last experience. I went in to order step bars and a grill gaurd.
I had a friend with me who is gay. After some of the staff made comments to each other and chuckled at my friend not taking any qeustions he asked seriously. I will not be back and i will never recomend to any family or friend.
Thank you for bringing this issue to our attention. We’re sorry you had that kind of experience. I have been to this Pep Boys a few times, only because it is close to me. I have not had the best service there in the past. I was in for an oil change just before Christmas and the place seems to have improved a lot. The new manager, Kevin even came up to me this time and talked to me to make sure I was happy with everything.
I usually do not write reviews, but I was so impressed with the changes here. Whatever you guys are doing, keep it up!
Great – Honest – Service!
The staff were helpful and courteous each time I walked into the store. Spoke with the manage Kevin and he didn’t push any unneeded services and was refreshingly honest and helpful. That is hard to come by in this day. This is a great store to come t(…)
- Auto Repair Shop,
- Tire Shop,
- Oil Change Service,
- Car Service